REFUND POLICY

Refund & Return Policy – Nakshepa

At Nakshepa, we aim to ensure customer satisfaction while maintaining clear and fair policies. Please review our refund and return guidelines below:

Conditions for Return
Items must be unused, unwashed, and returned in their original packaging with all tags attached.
Articles must be in the same condition as received.
Sale items are non-refundable and non-exchangeable.
Articles priced below PKR 3000 are not eligible for return, exchange, or refund.

How to Initiate a Return
Contact our Customer Care Department via email to request a Return Authorization Form.
Include the completed Return Form with your return shipment.
Customers are responsible for shipping the item back to our designated warehouse.

Refund Policy
Refunds are only applicable for customers who have paid via debit or credit card.
Cash on Delivery (COD) orders are eligible for exchange only — no refunds will be issued for COD orders.
Shipping charges are non-refundable, unless the item delivered was incorrect or defective.

Important Notes
Exchanges are subject to product availability at the time your return is received.
We reserve the right to refuse returns that do not meet our return policy criteria.

By placing an order with Nakshepa, you agree to the terms outlined in this policy. For any questions or assistance, our support team is always available to help.