RETURN & EXCHANGE POLICY

Return & Exchange Policy – Nakshepa

Your satisfaction is important to us at Nakshepa. Our Return & Exchange Policy is designed to provide a smooth and transparent experience, ensuring confidence in every purchase you make with us. This policy clearly outlines the process, conditions, and timelines for returns and exchanges.

We aim to offer flexibility while maintaining quality standards. Please review the key points below:

All returns and exchanges must be initiated within 30 days of purchase.
Items must be in their original condition, unused, and with all tags attached.
Sale items are final and are not eligible for return or exchange.
Items priced below PKR 3000 are not eligible for return, exchange, or refund.
If you receive a damaged or incorrect item, please contact our customer support within 48 hours of delivery for assistance.

How to Return or Exchange an Item
To ensure a smooth process, please follow these steps:

  1. Contact our support team via email at support@nakshepa.com or nakshepa@gmail.com.

  2. Request and fill out the Return/Exchange Form with your order details.

  3. Securely pack the item in its original packaging.

  4. Ship the parcel to the address provided by our team (customers are responsible for return shipping costs unless the item is defective or incorrect).

  5. Once received and inspected, your exchange or request will be processed within 5–7 business days.

Important Notes
Exchanges are subject to product availability at the time of processing.
Shipping charges are non-refundable unless the return is due to our error.
We reserve the right to decline returns that do not meet our policy requirements.

In summary, our Return & Exchange Policy is created to make your shopping experience with Nakshepa easy and reliable. We encourage all customers to read this policy carefully to understand their rights and responsibilities.